Dear Ms. Jackson & Dr. Ballachanda,
I am writing this letter as commendation and praise for Mitch Montoya of your Taos office. My hearing aids were sent to the main lab, some distance from Taos, for cleaning and electronic replacement. I had to be on a plane on the night of Thursday, April 23rd. Mitch's shift ended at 1:00 PM that day. Mitch took time out of his personal schedule to come into the office that day at 5:30 PM to intercept the FedEx delivery of my refurbished hearing aids.
Because of Mitch's responsibility beyond what was called for, I was able to catch my plane and HEAR.
Thank you so much, Mitch, for your help.
Best regards and thanks again,
Bill B. -Taos, NM